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About the Role
Service Writers answer questions from customers and service providers. They use their expert knowledge to understand the client’s problems and explain their needs to staff for satisfactory service delivery. Service Writers also schedule appointments, process orders, monitor delivery and handle customer complaints. Their duties include working with computers and building and maintaining relationships.
Requirements
• High school diploma or equivalent
• Proven experience in sales, customer relations or related positions
• Excellent customer service skills
• Problem-solving and listening skills
• Patient disposition and ability to resolve conflicts
• Knowledgeable in computer applications and industry-specific software
• Basic accounting skills and knowledge of electronic payment systems
About the Company